The Client
As a third–party servicer, Orion First manages the life of equipment loans and leases after they are booked. Their primary client is the lender. Orion’s ambition—their vision—is to be entrusted by the very best small business lenders with the care of their customers and portfolios.
The Challenge
Orion identified a series of products that would complement their service offerings, but needed support to develop them and bring them to market. These new offerings had to first be aligned to Orion’s core values and mission, then be promoted alongside its existing suite of services.
The Solution
We helped Orion plan the rollout of new products like their Customer Portal, Client Portal, and their Delinquency Manager dashboard, as well as promoting services like commercial collections and backup servicing.
SERVICES PERFORMED
Growth Planning
- Discovery
- Competitive analysis
- Buyer analysis
- Product launch plans
- Sales and marketing plans
Brand Awareness
- Advertising
- Email marketing
- Direct marketing campaigns
- Social media marketing
- Video production
- Website development
- Content marketing
- PowerPoint presentations
We worked with Orion to design the look and user experience of its tech products, in order to maintain quality, brand consistency, and delivery on brand promise.
We focused on aligning each product to Orion’s mission statement, vision, and value proposition.
We designed sales collateral and advertising campaigns that framed each product as a fulfillment of Orion’s mission to “provide deeper insight, stronger portfolio results, and a highly satisfying borrower experience for small business lenders.”
We continue to work with Orion to manage its content and website, ensuring that messaging is calibrated, and to develop new products and advertising for their next stage of growth.
“My experience with Sands Costner goes back to its roots of L.J.Sands & Associates. More today than ever they have helped us communicate our value, purpose and mission in a crisp and creative way.”
—David T. Schaefer, CEO, Orion First Financial